Glossary

Concierge terms, in plain language

The words you might come across when you work with a concierge, explained simply. Search for a term or browse by area.

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Concierge: A single trusted point of contact who arranges and coordinates the things you need, so you do not have to manage each vendor yourself.
Lifestyle management: Ongoing help with the everyday tasks, errands, and occasions that make up daily life, handled on your behalf.
Personal assistant: Someone who takes on tasks and scheduling for you, from a single errand to regular support.
Point of contact: The one person or team you deal with for a request, instead of coordinating several providers yourself.
Service fee: The defined fee you pay Airsense for coordinating a request and managing the details.
Supplier cost: Third party costs, such as a flight, hotel, or vendor, passed through to you and confirmed before booking.
Vetting: The checks we carry out on a partner or vendor before they are trusted with your request.
Completion proof: Confirmation that a request is done, which may include photos, receipts, or a summary, where the request can be evidenced.
Itemised account: A clear breakdown of what was spent on your behalf, line by line.
Request builder: The tool on our site that lets you select the services you need and send them to us in one go.

Airport pickup: Meeting you or your guest at the airport and arranging transport to your destination.
Airport transfer: Transport between the airport and a hotel, home, or other location.
Meet and greet: Being received at the airport by someone who helps you through arrival and to your transport.
Airport protocol: Assisted movement through arrival formalities at the airport, where available.
Itinerary: A planned schedule of your travel, stays, and activities.
Chauffeur: A professional driver arranged for your transport.
Short let: A furnished property rented for a short stay, often as an alternative to a hotel. Also written shortlet.

Errand: A single task run on your behalf, such as a pickup, a drop off, or a purchase.
Gift curation: Choosing, sourcing, and presenting a gift on your behalf, wrapped and delivered.
Personal shopping: Buying items for you to your brief, from everyday needs to specific requests.
Aso ebi: Coordinated fabric or outfits worn by a group at a Nigerian celebration. We can help source it.
Courier coordination: Arranging and tracking the delivery of items on your behalf.
Occasion support: Help arranging the details of a birthday, anniversary, or other occasion, especially from a distance.

Property inspection: A visit to check the condition of your property and report back, with photos where appropriate.
Maintenance coordination: Arranging and overseeing repairs or upkeep on your behalf.
Vendor coordination: Managing the tradespeople and suppliers involved in a property request.
Caretaker service: Regular checks and light management of a property you are not present to oversee.
Property preparation: Getting a property ready before your arrival, from cleaning to stocking essentials.

Corporate concierge: Concierge support arranged for a company and its people, rather than an individual.
Guest management: Handling the arrival, transport, and hosting of a company's visitors.
Staff logistics: The recurring coordination, such as transport and travel, that keeps a team moving.
Retreat or offsite: A planned trip or event for a team, away from the usual workplace.
Corporate gifting: Sourcing and delivering gifts for a company's clients, staff, or partners.

Diaspora: Nigerians living outside Nigeria. Many of our clients request help from abroad.
Returnee: Someone returning to Nigeria, whether to visit, relocate, or move back.
Detty December: The festive season in Nigeria, around December, known for events, travel, and gatherings.

Vetted partner: A vendor or partner we have assessed and are willing to stand behind.
Escalation: Raising an issue directly with us so we can coordinate a fix, rather than leaving you to chase a provider.
Discretion: Handling your information and your requests privately and respectfully.

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